At Sleep Cove, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website.

Sleep Cove is committed to protecting and respecting your privacy in accordance with applicable data protection laws. This policy outlines how we collect information, how it is used, and your rights regarding your personal data.

If you have any questions regarding this Privacy Policy or your personal information, please contact our customer support team directly.

Cookies

Please note that our website uses cookies to improve your browsing experience and provide essential website functionality. Cookies help us understand how visitors use our website and allow us to improve performance and user experience.

You can manage or disable cookies through your browser settings at any time.

Information We Collect

We collect personal information when you voluntarily provide it to us through our website, customer support channels, or other interactions with Sleep Cove.

This may include information provided when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Request product information or fabric samples
• Contact customer support
• Submit reviews or feedback
• Enter promotions or competitions
• Complete website forms
• Interact with us via social media or live chat

Types of Information We Collect

1. Contact Information

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address

2. Order & Payment Information

Information related to purchases made through our website, including:

• Products ordered
• Transaction details
• Payment method
• Delivery information

For security reasons, payment details are processed securely through trusted third-party payment providers.

3. Product Preferences & Shopping Activity

We may collect information about:

• Products viewed
• Wishlist items
• Shopping cart activity
• Product preferences and interests

This helps us improve our products and personalise your experience.

4. Reviews, Feedback & Communication

We may store:

• Product reviews
• Customer feedback
• Survey responses
• Emails and customer service correspondence

This helps us improve our products and services.

5. Website Usage Information

We collect information about how visitors use our website, including:

• Pages visited
• Time spent on the website
• Browser type
• Device type
• Operating system
• IP address
• Referral sources

This information helps us optimize website performance and improve user experience.

6. Approximate Location Information

Your IP address may provide general location information such as your city or country. This information is used for website security, analytics, and delivery-related services.

How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Respond to enquiries
• Send order updates and service communications
• Personalise your shopping experience
• Send newsletters and promotional offers (only if you opt in)
• Prevent fraudulent activity and maintain website security.

Marketing Communications

If you subscribe to our newsletter, we may send you:

• Product updates
• New collection launches
• Promotions and exclusive offers
• Interior inspiration and design content

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share your information with trusted third-party providers where necessary to operate our business, including:

• Payment providers
• Delivery companies
• Website and hosting providers
• Marketing and analytics platforms
• Fraud prevention services

All third parties are required to handle your information securely and in accordance with data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

While we strive to protect your information, no online transmission or storage system can be guaranteed as completely secure.

Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing activities
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us directly.

Third-Party Links

Our website may contain links to third-party websites or services. Sleep Cove is not responsible for the privacy practices or content of external websites.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Sleep Cove customer support through our website contact page or customer service email.