Frequently Asked Questions
We’ve answered some of the most common questions to help you learn more about Sleep Cove products and services. If you need any further assistance, our customer support team is always happy to help via email or live chat.
Description
All Sleep Cove products are carefully handcrafted using quality materials and expert craftsmanship to ensure exceptional comfort, durability, and luxury finishes.
Yes, all Sleep Cove products include a 1-year manufacturing guarantee covering structural defects and workmanship faults under normal domestic use. This excludes accidental damage, misuse, fabric wear, staining, or general deterioration over time.
Due to lighting conditions, screen settings, and natural fabric variations, slight differences in colour may occur between fabric samples and final upholstered products.
Yes, selected products can be upholstered using customer-provided fabrics. Please contact our customer support team before placing your order to discuss fabric suitability and requirements.
Yes, delivery can be delayed if arranged before production is completed. Please contact us as early as possible after placing your order so we can schedule production and delivery accordingly.
Yes, we work with interior designers, property developers, hotels, and trade professionals. For trade enquiries and partnership opportunities, please contact our team directly.
If you need to reschedule your delivery, please provide at least 24 hours’ notice to avoid additional delivery charges. Failed or missed deliveries may incur extra fees.
Our beds and headboards are designed to fit all standard UK mattress sizes.
Yes, custom sizes and bespoke modifications are available on selected products. Additional charges may apply depending on the requested customisation.
Changes can usually be made before your order enters production. Once production has started, amendments may no longer be possible. Please contact us as soon as possible if you need to make any changes to your order.
As many of our products are handmade to order, delivery times generally range between 3–6 weeks depending on the product and delivery location.
Yes, Sleep Cove delivers across most UK mainland locations, including selected extended delivery areas.
We accept major debit cards, credit cards, and secure online payment methods available at checkout.
Selected delivery services may include assembly and packaging removal. Please check your chosen delivery option or contact our team for more details.
You can contact our customer support team via email, phone, or our website contact form and we’ll be happy to assist you.
